NYCO Solutions Ltd

Operating System Support

AIX Support

NYCO Solutions is able to provide critical AIX operating system support to our clients. Our certified pSeries engineers leverage a deep knowledge base with several years of practical experience in AIX environments. This expertise allows us to provide quick problem resolution for our clients, offering greater flexibility and cost savings than they may have experienced with support from the OEM. NYCO AIX Support Offerings:

NYCO AIX Basic Support:
Designed to offer clients continued support on legacy AIX levels that are no longer supported by IBM SWMA as well as current OS levels.

NYCO AIX Advanced Support:
Designed to offer clients additional technical support for machines that are already covered by an IBM SWMA contract.

Item	Basic Support	Advanced Support
Break/Fix Support	☑	☑
Support for Usage Questions	☑	☑
User and Security Management	☑	☑
LVM and File System Management	☑	☑
Backup and Restore Options for AIX	☑	☑
Error log Analysis	☑	☑
General Performance Analysis		☑
Assistance in applying of Service Packs and Technology Levels		☑
ODM Support		☑
ODM Problem Determination		☑
POWERHA (formerly HACMP) Problem Determination		☑
VIOS Problem Determination		☑
Support of AIX with IBM Storage Subsystems		☑
Support of AIX with IBM Storage Infrastructure software products		☑

Additional Project based Professional Services available as part of a Statement of Work

Remote AIX Administration
Operating System upgrades
Performance Tuning and analysis
LVM Management
System Health checks
NIM Server Installation and Configuration
Implementation of POWERHA
Virtualization, VIOS, and LPAR Implementations
Data Migrations